Frequently Asked Questions
Everything you need to know about our handcrafted footwear and your order.
What is the typical shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping within the continental U.S. typically takes 3-5 business days to arrive.
How do I ensure I choose the correct size?
Our boots generally run about a half-size larger than standard sneakers. We recommend ordering a half-size down from your usual athletic shoe size for the best fit.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn boots within 30 days of delivery. Items must be in their original condition and packaging to qualify.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What kind of leather do you use for your boots?
We use high-quality, Tier 1 full-grain leathers sourced from world-class tanneries. Our materials are selected for durability, comfort, and their ability to develop a beautiful patina over time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible payment options like Affirm and Shop Pay Installments.